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Terms and Conditions
- We currently ship within the UK only.
- UK shipping is £7.99 by next day delivery for plants.
- Items will usually be packaged and despatched on a Monday through to Wednesday to try and avoid delivery delays except during periods of high demand.
- Plants may slightly differ from the images used in product listings due to natural variability.
- Cancellations must be made within 24 hours.
Returns and Refunds Policy
- You must contact us on the day of delivery regarding plant or product damage.
- Please state your reason along with photographs of your plant and packaging if damaged.
- Keep the packing as we will only accept returns in the same box.
- Although it is a rarity, we are happy to replace your plant if severely damaged in transport. This would include extreme temperature damage and snapped stems . Snapped leaves or flower heads are not a cause for concern and will not generate a refund.
- We ask that you do not repot your plant within the 7 day guarantee period as this will invalidate the guarantee that we offer and a refund/replacement will not be offered.
- We will not issue a refund or replacement where cuttings have been taken from a plant.
- If you are approved, then your refund will be processed, it will automatically be returned to your original method of payment.
- If stock does not allow a replacement as may happen with some of the more rare plants or popular products, a full refund will be issued.
- We can only issue refunds to the payment method used at the time of purchase.